Customer Experience Sets You Apart
Businesses closest to their customers are growing fast, while their competition is being left behind
Key Learning Points
Every Business Is a Contact Center Customer
Artificial Intelligence's Impact
Omnichannel Functionality
Customers Demand Digital Interactions
Customers have stopped using a product or service four times on average, in the past year, due to a bad customer service experience.
of respondents say that a knowledgeable and friendly customer service rep ranks as a top-three factor for a great customer service experience.
of customers expect their issues to be resolved (quickly) on the channel of their choice
Customers have stopped using a product or service four times on average, in the past year, due to a bad customer service experience.
Younger customers between the ages of 18-34 have stopped using a product or service over five times on average due to a bad customer service experience
of respondents have chat, text, social, and/or video interactions available within their contact center
Customers have very specific expectations when it comes to service
Yet, companies are struggling to meet them with outdated CX technology. And customers simply won’t tolerate it
Redefine Your CX Strategy with ASI Tech Advisors
ASI Tech Advisors partners with leading CCaaS Suppliers to provide a comprehensive market analysis of the most powerful and cost-effective next-generation Contact Center platforms for your business.
Whether you are doing a complete migration from a legacy premise-based Cisco, Avaya, or I3 platform to the cloud, or trying to augment your existing Contact Center Platform with Workforce Management, Quality Assurance, AI, or Automation, our CX Solution Architects have the expertise to help you transform your customer and agent experience.
We’ve helped hundreds of enterprises make the transition to CCaaS and CX platforms by focusing on the people, the processes and the technology which create the greatest operational efficiencies and most valued business outcomes.
Our CX experts will help you determine the right solution while ensuring you’re meeting today’s business goals and tomorrow’s transformations to stay ahead of the curve of change.
Our CX Solution Architects use our proven Time to Value Model to help you navigate every step of the process including:
- Audit and assessment of current capabilities.
- Development of CCaaS needs analysis.
- Coordination of supplier meetings and tailored demonstrations.
- Side-by-side supplier score carding.
- Price benchmarking and negotiation.
- Implementation and transition.
